Questions & Answers - FAQ

Questions & Answers - FAQ
1. How do I reserve my place on the shuttle?

Simply select your journey in the online reservation form to display the fare and continue to fill in your flight information and contact details and pay for your order.

2. I cannot print the voucher confirming my reservation. How to do ?

You can present the document to the driver on the screen of your mobile or tablet.

3. I failed to pay for my order by card. How can I book the shuttle?

You can send an email with your flight information, the number of people and a contact phone number. We will confirm your reservation by return email and pay you on the spot with the driver.

4. Can I buy my ticket on the bus?

Access to the shuttle is exclusively by reservation. To buy your tickets, you can either order your transfer via our website and pay online or send an email to reserve your seats and pay with the driver on the day of your trip.

5. Can I buy my ticket on site at the airport?

Yes, it is possible to buy your seats at the Navette de Vatry counter, located in the passenger terminal depending on our availability. Warning ! to guarantee our availability order your transfer online in advance or send an email to reserve your seats.

6. What type of vehicle provides transfers with Airport shuttles?

Our airport shuttle service is provided by bus or 9-seater van.

7. How do I find the driver at the airport?

A driver will be waiting for the exit of the luggage. You can also head to our counter located at the passenger terminal.

8. Is the shuttle waiting for us at the airport in case of flight delay or baggage claim?

Shuttles are associated with flights. Regardless of the flight's arrival time, late or early compared to the scheduled time, the shuttle will be waiting.

9. What time will the shuttle depart from the airport?

The departure time of the shuttle from the airport mentioned on the site is for information only. The shuttle will not depart until all passengers have left the flight.

10. Is the departure time of the shuttle to the airport sufficient for check-in on the flight?

The schedules of all our shuttles are associated with flight departures. All shuttles arrive at the airport approximately 2 hours before takeoff. As a reminder, the flight check-in is open at the airport up to 30 minutes before takeoff.

11. How long is the journey from the airport to Paris?

The journey takes around 2 hours.

12. How can we identify the shuttle or bus stop in Paris?

The appointment is at 93 avenue de France 75013 Paris, Metro Library François Mitterrand (opposite the CIC bank).

13. The appointment place in Paris is far from the metro station?

The place of departure and arrival of the shuttle is a few tens of meters from the exit of the Library François Mitterrand metro station.

14. I took a Door to Door Shuttle option. What time will the shuttle pick me up?

The time of the door-to-door shuttle meeting will be communicated to you by email 24 hours before the day of your departure.

15. How can I get to Vatry Airport from Orly Airport?

You can book the Orly Airport - Vatry Airport shuttle by providing your flight information and the landing terminal at Orly Airport. The exact pick-up location and time of the appointment will be indicated in your confirmation document. Driver will meet you at the agreed time and place. The shuttle will pass by the Paris-Bibliothèque François Mitterrand stop before continuing the journey to Vatry airport.

16. How can I get to Vatry Airport from CDG Airport?

You can book the CDG Airport - Vatry Airport shuttle by providing your flight information and the landing terminal at CDG Airport. The exact pick-up location and time of the appointment will be indicated in your confirmation document. Driver will meet you at the agreed time and place. The shuttle will pass by the Paris-Bibliothèque François Mitterrand stop before continuing the journey to Vatry airport.

17. How long does the journey from Vatry Airport to Orly Airport take?

The Vatry airport shuttle to Orly airport drops off passengers at the Paris-Bibliothèque François Mitterrand stop first, then drops you off at Orly Airport with a direct route. The total duration of the journey is approximately 2h30.

18. How long does the journey from Vatry Airport to CDG Airport take?

The Vatry airport shuttle to CDG airport drops passengers off at the Paris-Bibliothèque François Mitterrand stop first, then drops you off with a direct route to CDG airport. The total journey time is approximately 3 hours.

19. Where will the shuttle go to Disneyland?

The shuttle will drop you off and pick you up at Marne la Vallée Chessy station or directly at your hotel or apartment in the Disneyland park area. You just need to specify the exact address where you want to be dropped off or picked up.

20. Where is the shuttle meeting point at Châlons-en-Champagne train station?

The shuttle appointment is located at the main exit of the Châlons-en-Champagne SNCF station.